This Privacy Policy explains how RSolution7 (“we”, “us” or “our”) collects, uses, stores, discloses and protects information when you use OPD&IPD, including its Android application, iOS application and web portal (the “Service”). The Service connects patients and families with participating doctors, hospitals, clinics, laboratories and pharmacies.
1. Information We May Collect
Depending on the features used and your role, we may collect:
- Account and identity information: name, mobile number, email, date of birth, gender, address, profile photo, relationship to a family head, and account/member identifiers.
- Authentication and security information: OTP verification records, login/logout timestamps and security logs. Never share an OTP.
- Health and medical information: appointments, symptoms or reason for visit, consultation history, diagnoses, prescriptions, medicines and dosage instructions, follow-up information, vitals entered by you or an authorized provider, lab requests and reports, and other health records uploaded to or created in the Service.
- Documents and family profiles: personal or hospital documents such as prescriptions, insurance information, scans, test reports, vaccination records or medical certificates, and information about family members you are authorized to manage.
- Orders and payment information: order/cart details, invoices, transaction references, payment status and billing details. Payments may be processed by a third-party payment provider. We do not intend to store full card numbers, card security codes, UPI PINs or net-banking passwords.
- Communications and preferences: support requests, feedback, notification preferences and information you choose to send us.
- Technical and usage information: device/app version, operating system, diagnostic logs, IP address, usage events and security logs, to the extent made available by the app or service providers.
Do not submit another person's information unless you are authorized to do so or applicable law permits it.
2. How We Use Information
- Create and administer accounts and verify mobile numbers.
- Enable appointment booking, rescheduling, cancellation and patient check-in.
- Allow authorized providers to manage consultations, prescriptions, follow-ups and medical history.
- Allow laboratories to process test requests and make reports available.
- Support pharmacy/product orders, delivery coordination, invoices and payments.
- Maintain family profiles and provide records to authorized users.
- Send OTPs, service notifications, appointment reminders and order/payment updates.
- Provide support, troubleshoot issues, improve the Service and protect security.
- Detect fraud or unauthorized access, comply with legal obligations and enforce our policies.
OPD&IPD is a technology platform and does not replace professional medical advice, diagnosis or treatment.
3. When Information May Be Shared
Relevant information may be shared as needed with:
- Healthcare providers you engage with: selected or associated hospitals, clinics, doctors, laboratories or pharmacies, to provide care, process tests, fulfill orders or maintain relevant records.
- Service providers: cloud hosting, database, OTP/SMS, email, push notification, customer support, security and analytics vendors that support the Service.
- Payment providers: information needed to process and reconcile transactions. Their privacy policies may also apply.
- Authorized family members or account users: information made available through family-management features and applicable permissions.
- Legal and safety recipients: authorities or other parties where required by law or legal process, or to protect rights and safety.
- Business successors: a relevant party in a merger, acquisition or business transfer, subject to applicable law.
We do not sell personal information to third parties for their own marketing. Promotional messages, if provided, will be subject to applicable preferences and permissions.
4. Device Permissions
Depending on the features used, the app may request camera, photos/files or notification access—for example, to upload a profile image or medical document, download a report or send service alerts. You can manage permissions in your device settings; disabling a permission may limit the related feature.
5. Cookies and Similar Technologies
The web portal may use cookies or similar technologies to maintain sessions, protect accounts, remember preferences and operate the Service. Disabling essential cookies may affect functionality.
6. Storage, Security and Retention
We use reasonable technical and organizational measures intended to protect information from unauthorized access, loss, misuse, alteration or disclosure. Measures may include access controls, role-based permissions, secure transmission, backups and security monitoring where implemented. No system can be guaranteed completely secure.
Information is retained for as long as reasonably necessary to provide the Service, maintain medical and transaction records, resolve disputes, meet legal requirements and protect security. Healthcare providers may have separate legal record-retention obligations. Retention periods vary by data type and context.
7. Your Choices and Privacy Requests
Subject to applicable law and legitimate recordkeeping obligations, you may request access to or correction of account information, update communication preferences, ask how information is used, or request account deactivation/deletion of eligible information. We may verify your identity first and may retain records where required by law or needed for healthcare recordkeeping, security, accounting or dispute resolution.
Uninstalling the app does not necessarily delete information already stored on our systems or by a healthcare provider. For privacy requests, contact us below. Do not email medical records or sensitive identifiers unless we provide a suitable secure channel.
8. Children's Privacy and Family Accounts
The Service may support children's profiles managed by a parent, guardian or other legally authorized representative. The adult managing a child's profile must have authority to provide the information. If you believe a child's information has been submitted improperly, contact us.
9. Third-Party Services and Links
The Service may integrate with or link to payment providers, app stores, hospitals, laboratories, pharmacies, messaging services or external websites. Their handling of information is governed by their own privacy policies and terms.
10. International Processing
Information may be processed or stored in locations where our infrastructure or service providers operate. Where required, appropriate safeguards will be applied in accordance with applicable data-protection requirements.
11. Changes to This Policy
We may update this Policy to reflect changes to the Service, law or our practices. We will update the date above and provide additional notice where required. Please review this page periodically.
12. Contact Us
For privacy questions, data requests or complaints, contact:
RSolution7
Email: rsolutionsseven@gmail.com
Phone: +91 86238 09078