Effective date: 29 October 2026
1. Introduction
Meat On Wheels (“we”, “our”, or “us”) provides a mobile ordering service that allows customers to browse and order fresh goat/mutton, Bolai (sheep) mutton, chicken, fish, eggs, and available cuts or pack sizes for delivery in supported locations. This Privacy Policy explains how information may be collected, used, disclosed, and protected when you use the Meat On Wheels mobile application and related services.
2. Information We May Collect
Depending on the features you use and the information you provide, we may collect:
- Account and contact information: name, mobile number, email address, or other details submitted when registering or contacting us.
- Order information: products, cuts, quantities, pack sizes, cart contents, order history, order status, and customer service requests.
- Delivery information: delivery address, landmark, recipient details, and delivery instructions necessary to fulfill an order.
- Payment and transaction information: payment method, transaction reference, payment status, and refund information. Payment credentials may be processed by the payment provider rather than stored by us.
- Device and technical information: app version, device type, operating system, diagnostic logs, and technical identifiers where collected by the app or its service providers.
- Communications: messages, feedback, or support requests you send to us.
We do not intend to collect information that is not reasonably necessary for providing or improving the service. The precise data collected depends on the app's implementation and the features you use.
3. How We Use Information
We may use information to provide account and app functionality; display products and process cart, checkout, and orders; coordinate order preparation, packing, delivery, and order-status updates; process payments, refunds, and transaction reconciliation; respond to support requests; maintain security and troubleshoot; improve the app and service where permitted; and meet applicable legal, regulatory, tax, and accounting obligations.
4. Sharing of Information
We may share relevant information as needed with:
- Vendors: to prepare and fulfill orders, including relevant product, order, and fulfillment details.
- Delivery personnel or delivery partners: to complete delivery, including necessary recipient, address, and order details.
- Payment service providers: to process payments, refunds, and related transactions.
- Technology and service providers: hosting, app operations, customer support, security, analytics, or notification services, if used by the app.
- Authorities or other parties: where required by law, legal process, or to protect rights, safety, and security.
We do not sell personal information to third parties. If the app uses additional third-party SDKs or services, their data practices must be disclosed as applicable.
5. Location Information
Delivery address details may be requested to fulfill an order. If the app accesses device location, it should do so only when the relevant feature requires it and in accordance with the permissions presented to you. You can manage location permissions through your device settings. Confirm whether the app accesses precise or approximate location, and update this section if needed.
6. Payments
Payments may be handled by a third-party payment provider. When you make a payment, the provider may collect and process payment information under its own privacy policy and terms. We may receive transaction identifiers, payment status, and other information needed to confirm and reconcile the order. Confirm the payment provider(s) actually integrated into the app before publishing.
7. Notifications
If push notifications or other notifications are enabled, we may send service-related messages such as order confirmations and order-status updates. You can manage notification permissions through your device settings. Marketing notifications, if any, should be sent only where permitted and with required consent.
8. Data Retention
We retain information for as long as reasonably necessary to provide the service, maintain order and transaction records, resolve disputes, enforce agreements, and comply with applicable legal requirements. Retention periods may differ by data type. When information is no longer required, we will delete it or securely dispose of it, subject to legal and operational requirements.
9. Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your Choices and Rights
Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information, or to raise a concern about its processing. You may manage device permissions through your device settings. To submit a privacy request, contact us using the details below. We may need to verify your identity before responding.
11. Children's Privacy
The app is intended for general customers and is not designed specifically for children. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action. Confirm the app's actual age restrictions and update this section if necessary.
12. Third-Party Services and Links
The app may rely on third-party services to support payments, hosting, communications, maps, analytics, or other functionality. Those services may process information under their own policies. This policy does not govern third-party websites or services; please review their policies separately. List the actual third-party services used by the app in the final published policy where required.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will publish the updated version on this page and revise the effective date. If changes materially affect how information is handled, we will provide notice where required by law.
14. Contact Us
For privacy questions or requests, contact:
- Company / developer: RSolution7
- Email: rsolutionsseven@gmail.com
- Phone: +91 86238 09078